{"id":794,"date":"2020-04-14T03:11:31","date_gmt":"2020-04-14T03:11:31","guid":{"rendered":"https:\/\/wildflowerpresley.com\/a-store\/?page_id=794"},"modified":"2024-01-31T05:02:29","modified_gmt":"2024-01-31T05:02:29","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/wildflowerpresley.com\/a-store\/customer-service\/","title":{"rendered":"Orders and Returns"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-794\" data-postid=\"794\" class=\"themify_builder_content themify_builder_content-794 themify_builder tf_clear\">\n    \t\t\t\t<!-- module_row -->\n\t\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_07nd803 tb_first tf_w tf_clearfix\">\n\t\t\t\t\t<div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n\t\t\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_uyig804 first\">\n\t\t\t\t\t\t\t\t\t<div class=\"tb-column-inner tf_box tf_w\">\n\t\t\t\t<!-- module fancy heading -->\n<div  class=\"module module-fancy-heading tb_2ekm727 \" data-lazy=\"1\">\n\t    <h1 class=\"fancy-heading\">\n    <span class=\"main-head tf_block\">\n\t\t\t\t\t\t\t    <\/span>\n\n\t\n    <span class=\"sub-head tf_block tf_rel\">\n\t\t\t\t\tCustomer Service\t\t    <\/span>\n    <\/h1>\n<\/div>\n<!-- \/module fancy heading -->\n<!-- module text -->\n<div  class=\"module module-text tb_cjac808   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n    <ul class=\"disc\">\n<li><strong><a href=\"https:\/\/wildflowerpresley.com\/a-store\/customer-service#answer1\">Shipping &amp; Delivery<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/wildflowerpresley.com\/a-store\/customer-service#answer2\">Privacy &amp; Security<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/wildflowerpresley.com\/a-store\/customer-service#answer3\">Returns &amp; Replacements<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/wildflowerpresley.com\/a-store\/customer-service#answer4\">Ordering<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/wildflowerpresley.com\/a-store\/customer-service#answer5\">Payment, Pricing &amp; Promotions<\/a><\/strong><\/li>\n<\/ul>\n<dl>\n<dt id=\"answer1\"><strong>Shipping &amp; Delivery<\/strong><\/dt>\n<dt><\/dt>\n<dd>* All merchandise is shipped by Wildflower &amp; Presley via UPS in the United States.<br \/>\n* We are not able to ship to P.O. Boxes<br \/>\n* Shipping is determined during checkout according to your zip code.<br \/>\n* If faster shipping is desired please indicate during checkout.<\/dd>\n<dl>\n<dd><\/dd>\n<dd><\/dd>\n<\/dl>\n<dt id=\"answer2\"><strong>Privacy &amp; Security<\/strong><\/dt>\n<dt><\/dt>\n<dd><p>Thank you for shopping at Wildflower &amp; Presley. We are committed to respecting the privacy rights of online customers and protecting the information collected. \u00a0All information is kept confidential and Wildflower &amp; Presley will not disclose any personal information to third parties unless required by law.<\/p>\n<p>All orders placed at wildflowerpresley.com are encrypted using SSL technology to ensure that your personal payment information is protected. \u00a0In order to process your purchase using SSL technology, you must use a SSL enabled browser.<\/dd>\n<\/dl>\n<p style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Please refer to our <a href=\"https:\/\/wildflowerpresley.com\/a-store\/privacypolicy\/\">Privacy Policy<\/a>.<\/p>\n<dl>\n<dd><\/dd>\n<dd><\/dd>\n<\/dl>\n<dt id=\"answer3\"><strong>Returns &amp; Replacements<\/strong><\/p>\n<dl>\n<dd><p>100% satisfaction is Wildflower &amp; Presley&#8217;s \u00a0goal! \u00a0If you are not pleased refer to the policy below:<\/p>\n<p>* Merchandise must be postmarked within 14 days of receipt.<br \/>\n* All products must be in orginal and sealed packaging<\/dd>\n<dd>* Sale Items are all final sale. \u00a0NO REFUNDS<br \/>\n* If you were shipped the wrong item or an item was damaged, please contact customer service \u00a0 \u00a0immediately.<br \/>\n* Original shipping and handling charges are non-refundable, unless a shipping error has occurred.<br \/>\n* Complete the returns form included with invoice.<br \/>\n* Once your package has been received, your refund will be processed in the original form of payment and you will receive a notification email. \u00a0Please send all returns, insured, along with the original invoice and returns form, in the original packaging to:<\/dd>\n<dd><\/dd>\n<dd><\/dd>\n<dd><strong>Wildflower &amp; Presley<\/strong><\/dd>\n<dd><strong>PO Box <span class=\"poboxNumber\">1033<\/span><\/strong><\/dd>\n<dd><strong>Lake Elsinore, CA 92531<\/strong><\/dd>\n<dd><\/dd>\n<dd>We cannot accept responsibility for lost packages without proof of delivery.<\/dd>\n<dl>\n<dd><\/dd>\n<dd><\/dd>\n<\/dl>\n<dt id=\"answer4\"><strong>Ordering<\/strong><\/dt>\n<dt><\/dt>\n<dt><\/dt>\n<dd>* Orders will be shipped withing 48 hours of order placement depending on availabity. \u00a0If item isn&#8217;t available then an email will be sent immediately with other available options or you will be given a full refund.<br \/>\n* Orders placed Monday-Friday before 2 PM EST will begin processing that day, excluding holidays.<br \/>\n* Orders placed after 2 PM EST will begin processing the next business day.<br \/>\n* Orders placed on Friday after 2 PM EST will begin processing on the following business day.<b>We do not offer Saturday, Sunday or Holiday delivery.<\/b><\/dd>\n<dl>\n<dd><\/dd>\n<dd><\/dd>\n<\/dl>\n<dt id=\"answer5\"><strong>Payment, Pricing &amp; Promotions<\/strong><\/dt>\n<dt><\/dt>\n<dd><p>Wildflower &amp; Presley accepts the following forms of payment:<\/p>\n<p>Visa<br \/>\nMaster Card<br \/>\nAmerican Express<br \/>\nDiscover<\/dd>\n<\/dl>\n    <\/div>\n<\/div>\n<!-- \/module text -->\t\t\t\t<\/div><!-- .tb-column-inner -->\n\t\t\t\t\t\t<\/div><!-- .module_column -->\n\t\t\t\t\t\t<\/div><!-- .row_inner -->\n\t\t<\/div><!-- .module_row -->\n\t\t\t\t<\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Delivery Privacy &amp; Security Returns &amp; Replacements Ordering Payment, Pricing &amp; Promotions Shipping &amp; Delivery * All merchandise is shipped by Wildflower &amp; Presley via UPS in the United States. * We are not able to ship to P.O. Boxes * Shipping is determined during checkout according to your zip code. * If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"builder_content":"<h1><br\/>Customer Service<\/h1>\n<ul> <li><strong><a href=\"https:\/\/wildflowerpresley.com\/a-store\/customer-service#answer1\">Shipping &amp; Delivery<\/a><\/strong><\/li> <li><strong><a href=\"https:\/\/wildflowerpresley.com\/a-store\/customer-service#answer2\">Privacy &amp; Security<\/a><\/strong><\/li> <li><strong><a href=\"https:\/\/wildflowerpresley.com\/a-store\/customer-service#answer3\">Returns &amp; Replacements<\/a><\/strong><\/li> <li><strong><a href=\"https:\/\/wildflowerpresley.com\/a-store\/customer-service#answer4\">Ordering<\/a><\/strong><\/li> <li><strong><a href=\"https:\/\/wildflowerpresley.com\/a-store\/customer-service#answer5\">Payment, Pricing &amp; Promotions<\/a><\/strong><\/li> <\/ul> <dl> <dt id=\"answer1\"><strong>Shipping &amp; Delivery<\/strong><\/dt> <dt><\/dt> <dd>* All merchandise is shipped by Wildflower &amp; Presley via UPS in the United States.<br \/> * We are not able to ship to P.O. Boxes<br \/> * Shipping is determined during checkout according to your zip code.<br \/> * If faster shipping is desired please indicate during checkout.<\/dd> <dl> <dd><\/dd> <dd><\/dd> <\/dl> <dt id=\"answer2\"><strong>Privacy &amp; Security<\/strong><\/dt> <dt><\/dt> <dd><p>Thank you for shopping at Wildflower &amp; Presley. We are committed to respecting the privacy rights of online customers and protecting the information collected. \u00a0All information is kept confidential and Wildflower &amp; Presley will not disclose any personal information to third parties unless required by law.<\/p> <p>All orders placed at wildflowerpresley.com are encrypted using SSL technology to ensure that your personal payment information is protected. \u00a0In order to process your purchase using SSL technology, you must use a SSL enabled browser.<\/dd> <\/dl> <p style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Please refer to our <a href=\"https:\/\/wildflowerpresley.com\/a-store\/privacypolicy\/\">Privacy Policy<\/a>.<\/p> <dl> <dd><\/dd> <dd><\/dd> <\/dl> <dt id=\"answer3\"><strong>Returns &amp; Replacements<\/strong><\/p> <dl> <dd><p>100% satisfaction is Wildflower &amp; Presley's \u00a0goal! \u00a0If you are not pleased refer to the policy below:<\/p> <p>* Merchandise must be postmarked within 14 days of receipt.<br \/> * All products must be in orginal and sealed packaging<\/dd> <dd>* Sale Items are all final sale. \u00a0NO REFUNDS<br \/> * If you were shipped the wrong item or an item was damaged, please contact customer service \u00a0 \u00a0immediately.<br \/> * Original shipping and handling charges are non-refundable, unless a shipping error has occurred.<br \/> * Complete the returns form included with invoice.<br \/> * Once your package has been received, your refund will be processed in the original form of payment and you will receive a notification email. \u00a0Please send all returns, insured, along with the original invoice and returns form, in the original packaging to:<\/dd> <dd><\/dd> <dd><\/dd> <dd><strong>Wildflower &amp; Presley<\/strong><\/dd> <dd><strong>PO Box 1033<\/strong><\/dd> <dd><strong>Lake Elsinore, CA 92531<\/strong><\/dd> <dd><\/dd> <dd>We cannot accept responsibility for lost packages without proof of delivery.<\/dd> <dl> <dd><\/dd> <dd><\/dd> <\/dl> <dt id=\"answer4\"><strong>Ordering<\/strong><\/dt> <dt><\/dt> <dt><\/dt> <dd>* Orders will be shipped withing 48 hours of order placement depending on availabity. \u00a0If item isn't available then an email will be sent immediately with other available options or you will be given a full refund.<br \/> * Orders placed Monday-Friday before 2 PM EST will begin processing that day, excluding holidays.<br \/> * Orders placed after 2 PM EST will begin processing the next business day.<br \/> * Orders placed on Friday after 2 PM EST will begin processing on the following business day.<b>We do not offer Saturday, Sunday or Holiday delivery.<\/b><\/dd> <dl> <dd><\/dd> <dd><\/dd> <\/dl> <dt id=\"answer5\"><strong>Payment, Pricing &amp; Promotions<\/strong><\/dt> <dt><\/dt> <dd><p>Wildflower &amp; Presley accepts the following forms of payment:<\/p> <p>Visa<br \/> Master Card<br \/> American Express<br \/> Discover<\/dd> <\/dl>","_links":{"self":[{"href":"https:\/\/wildflowerpresley.com\/a-store\/wp-json\/wp\/v2\/pages\/794"}],"collection":[{"href":"https:\/\/wildflowerpresley.com\/a-store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wildflowerpresley.com\/a-store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wildflowerpresley.com\/a-store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wildflowerpresley.com\/a-store\/wp-json\/wp\/v2\/comments?post=794"}],"version-history":[{"count":10,"href":"https:\/\/wildflowerpresley.com\/a-store\/wp-json\/wp\/v2\/pages\/794\/revisions"}],"predecessor-version":[{"id":1328,"href":"https:\/\/wildflowerpresley.com\/a-store\/wp-json\/wp\/v2\/pages\/794\/revisions\/1328"}],"wp:attachment":[{"href":"https:\/\/wildflowerpresley.com\/a-store\/wp-json\/wp\/v2\/media?parent=794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}